a2b = Abbreviation to Buzzword - where has the grammar gone in Social Media?
Another new generation is discovering the importance of words.
This time though it’s not coming from books but hand-held devices including mobile phones, blackberrys and Apple’s next storming product success, the iPad.
We constantly seek new ways to communicate and millions of us are now using these compact and convenient communication tools to chat, express opinions, and share information on an unprecedented level.
The online tools people use today—social networks, search engines, blogs and even wiki services—are essentially driven by words. These tools are evolving a new language into our world and as it spreads and grows look out for abbreviations and even new ways of spelling proliferate. SMS-ese such as “c u l8ter” and poor grammar have become commonplace.
Is this really a new language or simply people being lazy?
Let’s take a moment out to reflect on the implications to a company’s brand.
We all understand the importance of words and how it plays a major part of marketing, promotion and brand awareness. However, now brands have the added fun of embracing these ways of expressing themselves on platforms like Facebook, Twitter and the like.
A brand’s tone-of-voice used to be about expressing its message to its audience. Typically one-sided and static campaigns with no “real” call to action. Wakey – wakey all brand managers… a shift has happened and it’s now about genuine interaction and dialogue. Brand managers must now engage not just inform your market, don’t be afraid to push the boundaries.
Here’s an example that helps illustrate the point.
Marmite
The concept is easy you either love it or hate it, simple but effective marketing.
Election 2010 – support the love party
Unilever Bestfoods have been running their “love it or hate it, Marmite is here to stay” successful campaigns. The beauty behind their “Spread the love” election campaign so with UK elections hitting the news, you can now vote to love or hate it.
How effective is this brand awareness I hear you ask, well if I said to you that over 355,112 people joined to the “Spread the Love Party” alone – I would say it’s very effective.
What’s really interesting is that they have taken the initiative to use the right words in the right way for each platform. On the web, the campaign is very visual and links off to the Facebook and Twitter campaigns. These are all united on a blog where people participate – check it out – MNN (Marmite News Network) http://www.marmitenewsnetwork.com
I highly recommend you take time out to view just how beautifully crafted and executed this brand campaign is. Have a think about the actual marketing costs incurred by the brand team to make this message so powerful in the world of Social Media.
If you need to justify your time to your bosses (or those IT-people) look at the figures so far - it’s outstanding
Spread the Love Party- 355,112 People
Marmite Hate Party – 148,078 People
Like Marmite and many others in the market place today, communicating well in social media also requires balancing the tone and message with the expectations and conventions of the communication channel itself.
Each social media channel has its own specific language, for example a tweet is 140 characters; the style of Facebook differs from Linkedin. The key point is to understand what you’re doing before you jump in and create a blog, Twitter or Facebook page.
Don’t just throw brochure, press release or advertorial words at them.
In order for a brand to adapt effectively to each channel, brands really need to understand what they stand for. Strong brands (Marmite, Smirnoff, Coke, Starbucks) are like people; they have to be treated with respect. Remember they have personalities, ideas and distinctive voices. If you have a clear, confident brand message, adapting to each platform should come naturally. But it also has to be consistent thread across all channels to have a lasting impact on brand value.
2010 is the year where the word “Marketing” fades and is replaced with “Sharing” – understand your Social Media brand and change the way you use words to obtain maximum visibility. Make words work for you.
On or offline campaigns, old or new traditions have to be evaluated and it’s time to understand how best to communicate through the power of words to make your brand stand out in the new digital space.